Customer Service Life Cycle (CSLC) Is a Concept That Encourages

question 2

True/False

Customer Service Life Cycle (CSLC) is a concept that encourages companies to think in terms of differentiated involvement with the customer during distinct stages of use of a product.

Identify the causes and effects of values conflict and cognitive dissonance on decision making and personal well-being.

Recognize the role of the Internet and global connectivity in influencing traditional values and attitudes.

Understand the principles of positive attitude formation and its contribution to success and well-being.

Articulate the importance of organizational citizenship behavior and how it benefits both individuals and the organization.

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Definitions:

Moralistic

Pertaining to the expression of ideas about what is right or wrong behavior; often involving the imposition of moral standards onto others.

Superego

In Freudian psychoanalysis, the part of the personality that represents internalized ideals, moral standards, and conscience, acting to suppress urges of the id and striving to make the ego act morally.

Moral Component

The aspect of a decision, action, or character that pertains to principles of right and wrong behavior.

Personality

The unique combination of characteristics and traits that define an individual's patterns of thought, emotion, and behavior.