Listen, Empathize, Solicit Feedback, and Apologize Are Four of the Basic

question 17

True/False

Listen, empathize, solicit feedback, and apologize are four of the basic steps to follow when processing customer complaints.

---

Definitions:

Impulse Buying

The act of purchasing items on the spur of the moment without premeditation, often triggered by emotions or external stimuli.

Shelving Costs

Expenses incurred by businesses for the display and storage of products on shelves in retail stores or warehouses, as part of managing inventory and maximising product exposure to consumers.

Retail Stores

Physical or online outlets that sell goods directly to consumers.

Neoclassical Economists

Economists who emphasize the importance of supply and demand as forces that regulate price levels and allocate resources in an efficient manner.