Components of a Win-Win Negotiation That CSRs Should Use Are

question 13

Multiple Choice

Components of a win-win negotiation that CSRs should use are to

• A) focus on interests, not positions.
• B) separate the people from the problem.
• C) insist that the best solution be based on some mutually acceptable and objective standard.
• D) all of the above.

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Definitions:

Insurance Coverage

A contract in which an individual or entity receives financial protection or reimbursement against losses from an insurance company.

Electronic Fund Transfer Act

A law that protects consumers when they transfer funds electronically, including ATM transfers, direct deposits, and debit card transactions.

Transactions

Refers to the act of buying, selling, or exchanging goods, services, or financial assets.

Depositary Bank

The first bank to which an item is transferred for collection; the depositary bank may also be the payor bank.