Positive Approaches That Help When Interacting with Customers Are Referred

question 18

Multiple Choice

Positive approaches that help when interacting with customers are referred to as

• A) softening techniques.
• B) soft skills.
• C) service recovery.
• D) none of the above.

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Definitions:

Receptor Molecules

Molecules on the surface of or within cells that bind to specific substances and trigger a specific cellular response.

Plasma Cells

A type of white blood cell that produces antibodies in response to an infection, thus playing a crucial role in the immune response.

Memory Cells

A type of lymphocyte that remains in the body for a long time after infection or vaccination, providing immunity by remembering the pathogen.