When Dealing with Extreme Customers, CSRs Need to Apply Special

question 8

True/False

When dealing with extreme customers, CSRs need to apply special skills in order to access and respond to complaints.

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Definitions:

Encoder

Software application that allows searching or browsing within CPT, HCPCS, ICD-9, and ICD-10 code sets, and Medicare coding guidelines.

Communication Barrier

Any obstacle that impedes the conveyance and reception of messages between individuals.

Interpreted Correctly

The accurate understanding or explanation of a message, statement, or piece of information as it was intended.

Intellectualization

A defense mechanism where reasoning is used to block confrontation with an unconscious conflict and its associated emotional stress.