When a Dissatisfied Customer Is Only Satisfied by Talking to a Supervisor

question 7

True/False

When a dissatisfied customer is only satisfied by talking to a supervisor, the CSR should first collect all the information relative to the problem at hand and present it to the manager.

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Definitions:

Adaptive Behavior Patterns

Actions or behaviors that enable an individual to meet their needs in a specific environment, often through learning and adjustment.

Psychological Disorders

Mental disorders or conditions characterized by impairments in thought, behavior, and emotions, leading to significant distress or disability.

Psychotherapies

Treatment methods aimed at helping individuals understand and overcome their psychological problems and disorders.

Psychodynamic Therapies

A group of therapies that focus on revealing and resolving unconscious conflicts, motivations, and inner tensions, based on psychoanalytic principles.