To Exceed Customers' Expectations and Provide Exceptional Service, Successful Companies

question 12

True/False

To exceed customers' expectations and provide exceptional service, successful companies should anticipate and solve problems soon after they occur.

---

Definitions:

Operating Cash Flow

Cash generated by a company’s normal business operations, indicating whether a company can generate sufficient positive cash flow to maintain and grow its operations.

Degree Of Operating Leverage

The Degree of Operating Leverage measures how a company's operating income changes in response to a change in sales, indicating the sensitivity of profits to variations in sales volume.

Operating Cash Flow

Cash generated from a company's regular business operations, indicating its ability to generate sufficient funds to maintain and grow operations.

Percentage Change

A statistical measure indicating how much a quantity has grown or shrunk in comparison with a previous number, usually expressed as a percentage.