Positive Approaches That Help When Interacting with Customers Are Referred

question 18

Multiple Choice

Positive approaches that help when interacting with customers are referred to as

• A) softening techniques.
• B) soft skills.
• C) service recovery.
• D) none of the above.

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Definitions:

Developmental Psychologists

Professionals who study the cognitive, emotional, and social development of individuals throughout their lifespan.

Personality Psychology

A branch of psychology that studies personality and its variation among individuals.

Hub Field

An essential or central area of activity, interest, or expertise that acts as a focal point for surrounding developments or connections.

Psychodynamics Root

Refers to the foundational principles of psychodynamics, which focus on the psychological forces underlying human behavior, feelings, and emotions.