CSRs Need to Speak, Hear, and See Well to Communicate

question 22

True/False

CSRs need to speak, hear, and see well to communicate service information to global customers but rarely have to produce written correspondence, chats, and e-mail messages for these types of customers.

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Definitions:

Formula Intolerance

A condition in which an individual experiences difficulties or adverse reactions when ingesting certain formula-based diets, commonly seen in infants or patients with specific dietary restrictions.

Clostridium Difficile

A bacterium that can cause symptoms ranging from diarrhea to life-threatening inflammation of the colon, often after antibiotic use.

Diarrhea

A condition characterized by the frequent passage of loose or watery stools, often a symptom of infection or digestive issues.

DRIs

Dietary Reference Intakes, which are guidelines for the daily nutrient requirements of individuals.