CSRs Need to Speak, Hear, and See Well to Communicate

question 22

True/False

CSRs need to speak, hear, and see well to communicate service information to global customers but rarely have to produce written correspondence, chats, and e-mail messages for these types of customers.

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Definitions:

Workplace Accident

An unplanned event in the work environment causing injury or illness to employees.

Symptoms of Stress

Physical, emotional, and behavioral signs indicating a person is under too much pressure or experiencing high levels of stress.

Employee Relationships

Employee relationships refer to the interactions and connections between employees within an organization, encompassing both professional collaborations and social bonds.

Downsizing

The process by which companies reduce their workforce to improve efficiency or reduce costs, often leading to layoffs or terminations.