When Working with Global and Diverse Customers, How CSRs Pose

question 13

True/False

When working with global and diverse customers, how CSRs pose a question is not nearly as important as what they ask.

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Definitions:

Process Control

The practice of monitoring and adjusting a process to ensure that it operates at its optimal performance level, often used in manufacturing and production.

Mediator

An impartial third party who facilitates a negotiation or conflict resolution process between disputing parties.

Arbitrate

To officially settle a dispute or disagreement between two parties by making a decision as an impartial third party.

Direct Dialogue

A form of communication where parties engage in discussion without intermediaries, focused on clear and immediate exchange.