Through Selective Listening, a CSR Discovers Important Information That May

question 12

True/False

Through selective listening, a CSR discovers important information that may alter his or her opinion and actions during customer service exchanges.

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Definitions:

Loose Herds

Groups of animals that are not closely confined or controlled, often moving or feeding freely.

Acacia Trees

A genus of shrubs and trees known for their thorny branches, pod-like fruits, and ability to thrive in arid conditions, often found in tropical and subtropical regions.

Number Rules

Guidelines for writing and formatting numbers in text, which vary based on style guide, context, or purpose.

Sears Tower

A landmark skyscraper located in Chicago, Illinois, known for its significant height and architectural design, though now called the Willis Tower.