A Few Strategies to Use When Practicing Active Listening with Customers

question 19

True/False

A few strategies to use when practicing active listening with customers is to be ready to listen and take notes, ask questions, and restate the customer's points for clear understanding.

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Definitions:

Type I Error

The incorrect rejection of a true null hypothesis, also known as a "false positive" finding.

Multiple T Tests

Statistical tests used to compare the means of two groups on several different variables or outcomes.

Grade Level

A step or stage in an education system that categorizes students based on age, development, or years of schooling.

Null Hypotheses

A hypothesis that there is no significant difference or effect and any observed difference is due to chance.