What Can CSRs Do to Become Better Listeners While Non-Native

question 10

Multiple Choice

What can CSRs do to become better listeners while non-native customers are speaking?

• A) Avoid making judgments about incorrectly accented speech.
• B) Be a patient listener.
• C) Don't pretend to understand.
• D) All of the above.

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Definitions:

Marginal Social Benefit

The extra advantage to the community that comes from creating or using an additional unit of a product or service.

Pollution

It refers to the introduction of harmful substances or products into the environment, causing adverse effects on living beings and ecosystems.

External Costs

Costs that are not reflected in the market price of goods or services, often borne by society.

Efficient

Describes a system or process that operates in a way that maximizes productivity or output with minimal waste or expense.