If a Customer Is Yelling at a CSR, It Is

question 2

True/False

If a customer is yelling at a CSR, it is acceptable for the CSR to respond in kind.

---

Definitions:

Social Facilitation

The tendency for people to perform differently, usually better, when in the presence of others compared to when alone.

Conformity

The act of matching attitudes, beliefs, and behaviors to group norms or standards.

Audience Effect

Describes the impact of an audience's presence on an individual's performance, often leading to enhancement or impairment depending on various factors.

Social Loafing

Social loafing is the phenomenon where individuals exert less effort when working in a group compared to when working alone.