When You Speak, Customers Listen to Your Tone of Voice

question 7

True/False

When you speak, customers listen to your tone of voice, words, and overall delivery techniques.

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Definitions:

Newly Adopted Principle

A recently implemented accounting guideline that a company starts following, which can affect its financial reporting.

Extraordinary Event

An event or transaction that is distinct from the ordinary and typical activities of a business and is both unusual and infrequent.

Earthquake

A natural phenomenon characterized by the shaking of the surface of the Earth, often caused by the movement of tectonic plates.

Tornado

A violently rotating column of air extending from a thunderstorm to the ground, capable of vast destruction.