Although More Expensive Than Conventional Outsourcing Since It Requires Organizing

question 39

Multiple Choice

Although more expensive than conventional outsourcing since it requires organizing its own facilities and hiring employees in a foreign country, ____ does give a company much more control over the employees and procedures used than with conventional outsourcing.

• A) captive offshoring
• B) indirect outsourcing
• C) capital offshoring
• D) pointed outsourcing

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Definitions:

Customer Profitability

An analysis used to determine the profitability of a firm’s customers by attributing profits and costs to each customer individually.

Customer-Driven Costs

Expenses that arise from tailoring products, services, or experiences to specific customer needs or preferences.

Market Level Cost

Costs associated with producing and delivering goods or services to a specific level of the market or supply chain.

Core Customer Measure

A key metric or set of metrics used to evaluate the satisfaction, loyalty, or value of a company's primary customer base.