Key Terms Instructions: Please Define the Following Key Terms

question 48

Essay

Key Terms Instructions: Please define the following key terms. Show Who? What? Where? When? Why Important?
Pharisees

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Definitions:

Balanced Scorecard

A strategic planning and management system used to align business activities with the vision and strategy of the organization by monitoring performance against strategic goals.

Customer Measures

Metrics used by businesses to evaluate the satisfaction and experience of their customers.

Internal Business Process Measures

Metrics that evaluate the efficiency and effectiveness of a company's internal processes.

Customer Satisfaction

A measure of how products and services supplied by a company meet or exceed customer expectation.