One of the Downsides of Setting Consumers' Expectations with Evaluations

question 72

True/False

One of the downsides of setting consumers' expectations with evaluations of products or services is that they tend to pay closer attention to negative aspects during consumption,and therefore,provide less-favorable quality and satisfaction evaluations.

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Definitions:

Business Communication

The sharing of information between people within and outside an organization to achieve business goals.

Brief Updates

Short and concise communications that provide the latest information or developments on a specific topic or project.

Spontaneous Communication

The natural, impromptu exchange of information between individuals without premeditation or planning.

Microblog

A type of blog where posts are limited by a certain number of characters, with Twitter being the most famous instance.