AT&T Advertises That It Provides the Highest Quality Phone Service

question 46

Multiple Choice

AT&T advertises that it provides the highest quality phone service.In recent years,however,their phone service has gone dead for large blocks of consumers on a number of occasions.This is an example of

• A) positive disconfirmation.
• B) negative disconfirmation.
• C) subjective unexpected outcome.
• D) a disconfirmatory subjunctive experience.
• E) objective unexpected outcome.