From a Customer Service Perspective, One of the Four Important

question 29

True/False

From a customer service perspective, one of the four important characteristics for global markets and strategy is that companies need to attempt to standardize to reduce complexity, but they have to recognize that global markets need some customization.

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Definitions:

Intervention

Actions taken to improve a situation, especially in the context of health, social, or educational issues.

Program Impact

The effect or influence that a specific program or initiative has on its participants or target audience.

Assessment

A process that integrates test information with information from other sources including information obtained from other tests as well as the individual’s social, educational, employment, health, or psychological history.

Program Evaluation

A systematic method for collecting, analyzing, and using information to answer questions about projects, policies, and programs, particularly about their effectiveness and efficiency.