Three Months Ago, the New Operations Manager at Acme Fastener

question 14

Multiple Choice

Three months ago, the new operations manager at Acme Fastener and Tool's manufacturing plant decided to increase the plant's production volume so that machines were operating at a higher capacity, even though the previous levels were sufficient to meet all of the company's orders. How would you characterize this manager's mistake?

• A) Focusing on a discrete event instead of taking a broader view
• B) Focusing on an issue that is not a key priority aligned with organizational goals
• C) Using a KPI that is too narrow
• D) Encouraging an incorrect outcome

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Definitions:

Non-Strategic

Decisions or actions taken without consideration of the competitive context or longer-term objectives.

Sequential Labor Negotiation

A process where labor negotiations or discussions are conducted in a series or sequence, typically one after another.

Commit Strategy

A decision-making approach where a company decides on and adheres to a specific course of action, even in the face of changing circumstances.

Disagreement Value

The worth or specific outcome that parties in a negotiation anticipate they could receive if they fail to come to an agreement and decide to pursue other options.