Although It Is Generally Impossible for an Organization to Anticipate

question 23

True/False

Although it is generally impossible for an organization to anticipate customer service failures, employees can be trained to address mistakes quickly when they occur.

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Definitions:

Playground Behavior

The range of actions and interactions between children while they are in a playground setting, often studied to understand social development.

Safe Behavior

Actions undertaken by individuals or organizations that promote safety and reduce the risk of harm.

Operant Conditioning

A method of learning where the intensity of an action is adjusted based on the outcomes of that action, like incentives or penalties.

Animal Training

The practice of teaching animals specific responses to specific conditions or stimuli.