Although It Is Generally Impossible for an Organization to Anticipate

question 23

True/False

Although it is generally impossible for an organization to anticipate customer service failures, employees can be trained to address mistakes quickly when they occur.

Identify appropriate living arrangements for older adults based on their needs and circumstances.

Recognize and address caregiver burden and role strain associated with care for older adults with cognitive impairments.

Understand demographic characteristics and health statistics of older adults.

Recognize ageism and promote age-appropriate care and communication.

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Definitions:

Abstinence Violation Effect

A cognitive phenomenon where individuals experiencing a relapse into addictive behavior feel a sense of failure and loss of control, often exacerbating the behavior.

SUD (Substance Use Disorder)

A medical condition characterized by the uncontrollable use of substances despite harmful consequences, previously known as drug or substance addiction.

Chronic Relapsing Condition

A long-term illness characterized by periods of improvement followed by recurrence of symptoms, often seen in addiction and some chronic diseases.

Cognitive-Behavioral Therapeutics

A form of psychotherapy that treats problems and boosts happiness by modifying dysfunctional emotions, behaviors, and thoughts.