Lately, Marcus Has Noticed a Lot of Customer Complaints That

question 196

Multiple Choice

Lately, Marcus has noticed a lot of customer complaints that items purchased from his web store don't meet expectations.What improvement to the website will best help to solve this problem so customers know better what to expect when they buy items from his website?

• A) Extended customer service hours
• B) Personalized "About" page
• C) High-quality product photos
• D) Flexible return policies

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Definitions:

Outliers

Observations in a dataset that are significantly different from the majority of the data, potentially indicating measurement error or a population variance.

Small Cracks

Minor fissures or fractures in materials, often indicating potential failure points or structural weaknesses.

Summary Statistics

Statistical measures that capture important aspects of a dataset, such as its center, spread, and shape, with values like mean, median, and standard deviation.

Upper Fence

A value in boxplot analysis, calculated to identify outliers; it is typically set at Q3 + 1.5*IQR (where Q3 is the third quartile and IQR is the interquartile range).