Francis Closely Monitors Customer Reviews on Google for His Landscaping

question 907

Multiple Choice

Francis closely monitors customer reviews on Google for his landscaping business.Most customers post high praise for his work; however, today he discovered an extremely negative review posted by someone claiming the name "Superman." Clearly, this is a fake name, and Francis has no way of following up with the person to determine what he can do to resolve the problem or even to know if it's a real customer.This is an example of __________.

• A) software piracy
• B) spamming
• C) plagiarism
• D) catfishing