Case 25-1 Both at Work and in Her Personal Life

question 10

Multiple Choice

Case 25-1 Both at work and in her personal life, April uses many different forms of electronic communication. Every day she uses the Internet to transmit and receive information in a variety of ways. Sometimes April uses a(n) ____ service to make phone calls with an Internet connection instead of a regular telephone line.

• A) VoIP
• B) IM
• C) text messaging
• D) newsgroup

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Definitions:

Attributional Ambiguity

A phenomenon whereby members of stigmatized groups often can be uncertain whether negative experiences are based on their own actions and abilities or are the result of prejudice.

Discrimination

Unequal treatment or prejudice against individuals on the basis of their membership in a particular group, negatively affecting their opportunities and well-being.

Cognitive Dissonance Theory

A theory suggesting that people experience discomfort (dissonance) when holding conflicting cognitions and are motivated to reduce this discomfort by altering attitudes, beliefs, or behaviors.

Outgroups

Groups to which a person does not belong or identify, often viewed as different or outside the social norm.