Case 26-1 Gilbert Uses Windows Mail as His E-Mail Program

question 39

Multiple Choice

Case 26-1 Gilbert uses Windows Mail as his e-mail program. He has been getting a lot of junk e-mail in his inbox and wants to take steps to help prevent the number of unsolicited messages that he receives. To display the Junk E-mail Options dialog box, Gilbert would click ____ on the menu bar and then click Junk E-mail Options.

• A) File
• B) Tools
• C) Internet
• D) Filter

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Definitions:

Nonassertive Behavior

A type of behavior characterized by a lack of self-confidence and the inability to express one's needs or defend one's rights effectively.

Self-Confrontation

The process of critically examining one's own thoughts, feelings, and actions in order to gain insight or achieve personal growth.

Six-Stage Process

Typically refers to a structured sequence of steps designed to complete a task or solve a problem, often used in project management, therapy, or conflict resolution.

Contemplation Stage

A phase in the process of change where an individual is aware a change is needed and actively thinking about making it, but has not yet committed to action.