If a Customer Needs Immediate Assistance or Has a Complaint

question 30

Multiple Choice

If a customer needs immediate assistance or has a complaint, then the reply should be within ____.

• A) 5 minutes
• B) 30 minutes to 3 hours
• C) 5 to 10 hours
• D) 24 hours

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Definitions:

Older Adults

Individuals typically aged 65 and older, often characterized by varying degrees of health status, social integration, and independence.

Positive Over Negative

The preference or predominance of positive experiences or thoughts over negative ones.

Freud

Sigmund Freud, an Austrian neurologist, established psychoanalysis as a technique for treating mental disorders through conversation between a patient and a psychoanalyst.

Psychotherapy

A form of treatment aimed at improving mental health and well-being by discussing and exploring issues with a trained therapist.