Which of the Following Is Defined as a Record of a Call

question 19

Multiple Choice

Which of the following is defined as a record of a call for help with a computer problem?

• A) token tracker
• B) online help database
• C) expert system
• D) ticket

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Definitions:

Free Association

A psychoanalytic technique in which a patient says whatever comes to mind without censorship as a way to uncover the unconscious.

Repressed Memories

Memories that have been unconsciously blocked due to the memory being associated with a high level of stress or trauma.

Reaction Formation

A defense mechanism where an individual behaves in a way opposite to their real feelings, often unconsciously.

Unconscious Awareness

A state in which an individual is not fully aware of underlying thoughts, feelings, or desires that influence behavior, rooted in psychoanalytic theory.