Which of the Following Is a Good Practice When Working

question 30

Multiple Choice

Which of the following is a good practice when working with a customer on site?

• A) if a customer has a document on the screen, it's okay to read it
• B) limit use of your cell phone to work-related calls
• C) since you are there to help, it's okay to use the customer's phone for important calls
• D) inform the user that if you have to leave while they make a phone call, they will have to pay more

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Definitions:

Cognitive-behavioral

Pertaining to a therapy approach that addresses dysfunctional emotions, behaviors, and cognitions through a goal-oriented, systematic process.

Psychodynamic Perspective

A psychological approach that emphasizes the systematic study of the psychological forces underlying human behavior, feelings, and emotions and how they might relate to early experience.

Psychoanalysis

A technique of treating psychological disorders and gaining insight into the subconscious mind, developed by Freud, that involves free association, dream interpretation, and analysis of resistance and transference.

Free Association

A psychoanalytic technique where patients are encouraged to verbalize thoughts as they come, without censorship, to uncover unconscious desires or issues.