Which of the Following Is NOT a Good Practice When

question 7

Multiple Choice

Which of the following is NOT a good practice when working with a computer illiterate user over the phone?

• A) frequently ask the customer to tell you what is displayed on the screen
• B) don't ask the customer to perform a task that might destroy data
• C) before proceeding with the call, tell the customer to put someone else on the line
• D) provide step-by-step mouse and keyboard instructions

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Definitions:

Wound Contracture

A condition where scar tissue contracts and tightens, often leading to restricted movement.

Secondary Union

The healing process of a wound where the edges are not closely approximated, resulting in granulation tissue filling the defect before epithelialization.

Scar Formation

The process of wound healing which results in fibrous tissue replacing normal skin or other tissue following injury or surgery.

Suturing

The process of sewing or stitching up a wound or incision; commonly used to close cuts so that they can heal properly.