Which of the Following Is NOT a Good Practice When

question 7

Multiple Choice

Which of the following is NOT a good practice when working with a computer illiterate user over the phone?

• A) frequently ask the customer to tell you what is displayed on the screen
• B) don't ask the customer to perform a task that might destroy data
• C) before proceeding with the call, tell the customer to put someone else on the line
• D) provide step-by-step mouse and keyboard instructions

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Definitions:

Maximum Dose

The highest amount of a medication or drug that is considered safe to administer to a patient over a specific period.

Subarachnoid Space

The area between the arachnoid membrane and pia mater around the brain and spinal cord, filled with cerebrospinal fluid.

Morphine Sulfate

An opioid analgesic used to relieve severe pain by acting directly on the central nervous system.

"Prn"

A medical abbreviation for "pro re nata," meaning "as needed," often used in prescriptions and medical orders.