When the Nurse Answers the Call Light After a Delay

question 27

Multiple Choice

When the nurse answers the call light after a delay of 5 minutes, the angry patient says, "You made me wait an hour. I'm in pain and no one's willing to help me." What is the best response by the nurse?

• A) "It's only been 5 minutes. What do you want?"
• B) "Well, I'm here now. What is your problem?"
• C) "I know it must have seemed like an hour. I'll bring your medication."
• D) "I was attending to another patient who's really ill. I'll help you now."

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Definitions:

Older Person

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Hemoglobin Level

The concentration of hemoglobin in the blood, a critical factor in determining the blood’s capacity to carry oxygen to the body's tissues.

Pulse Oximetry

Pulse oximetry is a non-invasive method used to measure the oxygen saturation level of the blood.