Research Shows That Diversity Programs Can

question 14

Multiple Choice

Research shows that diversity programs can

• A)help companies retain quality workers.
• B)open access to new markets.
• C)improve customer satisfaction.
• D)all of the above

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Definitions:

Operant Conditioning

A method of learning that employs rewards and punishments for behavior.

Involuntary Responses

Reflex actions or responses that occur without conscious control, typically as automatic reactions to stimuli.

Voluntary Responses

Actions that are performed intentionally or with conscious control, often in contrast to reflexive or automatic responses.

Association

A connection or link between thoughts, ideas, or concepts, often used in psychology to explain memory and learning processes.