When the Feelings of the Client Are Not Fully Understandable

question 21

Multiple Choice

When the feelings of the client are not fully understandable and seem confused,

• A) it is best to ignore the feeling until you understand fully what the client is saying.
• B) paraphrase and summarize what you have heard.
• C) reflect the feelings as you have heard them, but include a check-out for accuracy.
• D) all of these.

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Definitions:

Owner's Equity Statement

A financial statement that shows the changes in the equity of a company's owner(s) over a period of time.

Net Income

The amount of money that remains after all operating expenses, taxes, and interest have been deducted from total revenue.

Adjusted Trial Balance

A statement that lists all accounts and their balances after adjustments have been made, serving as the basis for preparing financial statements.

Financial Statement Column

A component of financial statements where numeric information is arranged vertically for purposes of analysis, reporting, and decision-making.