Examlex
River deposits are collectively called ____.
Communications Gap
A mismatch between customers' expectations based on a company's promotional messages and the actual service or product delivered.
Standards Gap
The discrepancy that occurs when the perceived quality or performance of a product or service falls short of the expected or promised standards.
Knowledge Gap
The divergence in information that occurs when one party possesses more or superior information compared to another, often leading to unequal opportunities and outcomes.
Delivery Gap
The discrepancy between a company's service quality specification and the actual service delivery, often leading to customer dissatisfaction.
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