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A hamster is trained to push a lever to earn a food pellet each time it hears a bell.When a buzzer sounds, pushing the lever does not result in food delivery.The hamster quickly learns to respond to the bell and does not respond to the buzzer.We can conclude
Service Quality
The assessment of how well a delivered service meets the customer's expectations and the difference between perceived service and expected service.
Dimensions
Refers to the measurable attributes of an object, including height, width, depth, and length.
Intangibility
A characteristic of services that means they cannot be seen, touched, tasted, or measured in the same manner as physical goods.
Marketers
Professionals responsible for promoting and selling products or services, including market research and advertising strategy development.
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