Divided Parcel (DP) Includes the Following on Its Mailing Receipts

question 3

Multiple Choice

Divided Parcel (DP) includes the following on its mailing receipts: "We are not responsible for any damages to packages whether or not through the intentional or reckless fault or negligence of our employees. Send packages at your own risk." Mary reads this clause but sends her watch back to the manufacturer to be repaired anyway. The watch is destroyed when the DP driver uses the package for a ball and tosses it to his buddy. Mary is:

• A) out of luck because the clause was communicated to her.
• B) out of luck because she should have insured the package.
• C) likely to collect from DP since exculpatory clauses always violate public policy.
• D) likely to collect from DP because it attempted to excuse intentional and reckless behavior.

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Definitions:

Communication Skills

The abilities used to convey information, thoughts, and feelings effectively through verbal and non-verbal means.

Leadership

The process of influencing others to achieve goals through verbal and nonverbal messages.

Nonverbal

Relating to communication that occurs through means other than words, including gestures, facial expressions, and body language.

Listening

The active process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.