Read the Paragraph Below and Answer the Questions That Follow

question 22

Multiple Choice

Read the paragraph below and answer the questions that follow.
(1) The staff at the Shoe Barn is trained to use a very effective customer service procedure. (2) When a customer enters the store, a nearby salesperson first greets that person by saying, "Hello, welcome to Shoe Barn." (3) Second, the salesperson asks the customer, "Can I help you find something today?" (4) Third, the employee listens carefully to the customer's description of the shoes he or she is looking for and leads the customer to the appropriate part of the store. (5) While helping the customer find what he or she needs, the salesperson also describes that day's specials and sales. (6) Finally, when the customer is ready to purchase an item or leave the store, the salesperson smiles and says, "Thank you for shopping at Shoe Barn!"
How many steps are in the process?

• A) two
• B) three
• C) four

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Definitions:

24-Hour Schedule

A rotation or work schedule that covers all hours of the day across a team or installation, ensuring operations or service availability around the clock.

Output Contract

An agreement between a seller and a buyer where the seller agrees to sell all the production to the buyer, who in turn agrees to purchase the entire output.

Operating Schedule

A plan or timetable outlining the hours or periods a facility, service, or piece of equipment is in operation.

Civic Club

An organization of citizens focused on promoting community welfare, civic improvements, and social activities.