Read the Paragraph Below and Answer the Questions That Follow

question 20

Multiple Choice

Read the paragraph below and answer the questions that follow.
(1) You are sitting in a restaurant quietly having a meal when suddenly a man nearby starts choking on a piece of food lodged in his throat. (2) By using the Heimlich maneuver, you may be able to save this person's life. (3) Your two hands are all you need to perform this lifesaving technique. (4) First, position yourself behind the choking person. (5) Then wrap your arms around the person's midsection, being careful not to apply any pressure to the chest or stomach. (6) Once your arms are around the victim, clench one hand into a fist and cup this fist in the other hand. (7) Now turn the fist so that the clenched thumb points toward the spot between the choker's navel and midsection. (8) Finally, thrust inward at this spot using a quick, sharp motion. (9) If this motion does not dislodge the food, repeat it until the victim can breathe freely.
How many steps are in the process?

• A) two
• B) three
• C) five

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Definitions:

Organisation Development

A branch of study committed to elevating the capabilities and knowledge of individuals to foster more successful change and performance in organizations, through a combination of research, theoretical insights, and practice.

Behavioural Science

The study of the interactions among organisms and their environment, focusing on the psychological, social, and biological aspects of behavior.

Organisational Effectiveness

The measure of an organization's efficiency in achieving its goals and objectives with the optimal use of resources.

Lewin's Planned-Change Process

A model that outlines the steps for successful organizational change: unfreezing, changing, and refreezing.