CASE: You Are New to Outlook So You Have Only

question 51

Multiple Choice

CASE: You are new to Outlook so you have only begun to explore its capabilities with regard to tasks. For example, you knew that you could build a task list, but not that you could keep track of the status of those tasks using Outlook.

• A) In Progress
• B) Pending
• C) Waiting on someone else
• D) Deferred

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Definitions:

Arbitration

A method of dispute resolution where an impartial third party, the arbitrator, makes a decision that is usually binding on the parties.

Grievance Procedures

Formalized means by which employees can submit complaints or disputes for resolution by the organization, following specific steps.

Union Steward

An elected representative of union members in the workplace, responsible for enforcing the collective bargaining agreement and assisting members with grievances.

Solicit

To request or seek for something, often by direct appeal or plea.