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Explain the Structure and Workings of the Directory

question 24

Essay

Explain the structure and workings of the Directory. Provide reasons for its failure.


Definitions:

Reader-centered Language

Writing or speech that is tailored to the interests, understanding, and preferences of the intended audience.

Adjustment

A modification made to a system, process, or document to correct or improve it.

We-viewpoint

A communication perspective that emphasizes collective participation or benefits, focusing on the pronoun "we" to foster inclusivity or shared interest.

Direct Claim Message

A direct claim message is a straightforward communication asserting a right or demand, often used in customer service or insurance claims.

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