Martha, a Support Technician, Is Troubleshooting a Problem with a Shared

question 32

Multiple Choice

Martha, a support technician, is troubleshooting a problem with a shared printer. All her colleagues, including Flavio, had complained that the printer control codes appear on printouts. She identifies corrupt print drivers as the cause of the problem. She reinstalls the print driver on Flavio's computer, and he does not face this problem again. However, other people in her company still face the issue. What should Martha have done to mitigate this issue for everyone?

• A) Changed the location of the spool folder
• B) Turned the printer off and turned it on again
• C) Updated or reinstalled the printer driver on the print server
• D) Updated or reinstalled the printer driver on all the print clients individually