Combine the complex numbers. 
Definitions:
Bad News
Information or notifications that are unwelcome, disappointing, or detrimental to the recipient.
Reader Shock
The surprise or emotional impact experienced by readers upon encountering unexpected information or events in a text.
Direct Approach
A communication technique where the main point or important information is presented at the beginning of the message.
Apology
An expression of regret or sorrow for having done something wrong or causing inconvenience, typically seeking forgiveness.
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