At a Minimum, Your E-Commerce Web Site Must Provide an FAQ

question 36

True/False

At a minimum, your e-commerce Web site must provide an FAQ page and links to downloadable product user manuals to promote customer support and service.

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Definitions:

Contractual Relationship

A legally binding agreement between two or more parties, creating mutual obligations enforceable by law.

Unjust Enrichment

A windfall that one party to a contract stands to make at the expense of the other.

Collateral Contract

A separate contractual obligation that can stand alone, independent of the written contract.

Inferred Trust

A trust implied by law to work out justice between the parties, based on certain circumstances or conduct, as opposed to being established by explicit words.