Technician a Says That a Direct Report Program Is an Agreement

question 23

Multiple Choice

Technician A says that a Direct Report Program is an agreement of sound principles and repair practices between the insurance company and the repair shops. Technician B says that the work completed by a Direct Report Program participating shop is usually guaranteed by both the shop and the insurance company. Who is correct?

• A) A only
• B) B only
• C) Both A and B
• D) Neither A nor B

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Definitions:

Childhood Sexual Trauma

Adverse experiences involving sexual abuse or assault during childhood, which can lead to significant psychological distress and long-term mental health issues.

Motivational Conflict

arises when an individual faces competing desires or goals, leading to a situation where choosing one option means sacrificing another.

Avoidant Personality Disorder

Characterized by a pervasive pattern of social inhibition, feelings of inadequacy, and hypersensitivity to negative evaluation.

Anxiety

Anxiety is a psychological state characterized by feelings of tension, worried thoughts, and physical changes like increased heart rate, stemming from anticipation of real or imagined threats.