In Order to Control Health-Care Costs, the Consumer Can

question 4

Multiple Choice

In order to control health-care costs, the consumer can:

• A) decide never to file a medical lawsuit.
• B) make sure that his or her provider is within close proximity.
• C) shop around for lower cost quality health care.
• D) work with managed care companies supplying health-care services.

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Definitions:

Adjustment Message

A communication intended to address and resolve a complaint or dissatisfaction expressed by a customer or client.

Bad Dining Experience

An unsatisfactory visit to a restaurant or eating establishment, often due to poor service, food quality, or ambiance.

Service Fee

A charge for the provision of a service, often added to the base cost of the service being provided.

Emotional Distress

A psychological response to an event or experience that causes anxiety, sadness, or trauma.