A Good Way to Reduce Employee Complaints Is to __________

question 51

Multiple Choice

A good way to reduce employee complaints is to __________.

• A) improve communications
• B) listen to what employees say
• C) improve working conditions
• D) all of these

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Definitions:

Defense Mechanisms

Psychological strategies employed by individuals to cope with reality and maintain self-image by unconsciously denying or distorting reality.

Reaction Formation

A defense mechanism where unacceptable impulses are transformed into their opposite in one's consciousness.

Repression

A defense mechanism in psychoanalytic theory where uncomfortable thoughts, memories, or desires are pushed out of conscious awareness.