When Investigating Complaints, Managers Should __________

question 42

Multiple Choice

When investigating complaints, managers should __________.

• A) collect positive facts only
• B) interview both accuser and accused
• C) collect negative facts only
• D) take only oral statements

---

Definitions:

Reconstructive Memory

The theory that memories are not exact recordings but rather reconstructions that may be influenced by other cognitive processes, leading to alterations over time.

Difficulties

Challenges or obstacles that make a task hard to accomplish.

Long-term Memory

A type of memory responsible for storing information over extended periods, potentially for a lifetime.

Eyewitness Testimony

Evidence provided in court by a person who witnessed a crime, offering details and descriptions of what happened.