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The Pinch Model illustrates the importance of __________________ in dealing with complaints and the consequences of not doing so effectively.
Return on Investment
A financial metric used to evaluate the efficiency or profitability of an investment, calculated by dividing the profit gained from an investment by the cost of the investment.
Selling Price
The amount a customer pays to purchase a product or service, determined by various factors including cost, competition, and demand.
Target Costing
A pricing method that starts with a market-based price point and then deduces the allowable cost to maintain profitability.
Return on Investment
A financial metric used to evaluate the efficiency or profitability of an investment, calculated as a percentage of the investment's return relative to its cost.
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